Renter
Resources.

The first step in your search for your new home is to schedule an appointment with one of our Leasing Representatives. You can do this by calling the property phone number or filling out a form through the property website.

During this initial appointment, you will receive a guided tour of the property amenities and available suites selected for you, as well as receive information on pricing for your desired suite(s).

Once you’ve made the decision to move forward on renting your selected suite, you will be required to complete a Rental Application which includes information such as your contact information, employment information and personal or professional references.

Along with your Rental Application, you will need to provide a copy of government issued photo identification. Options for this include your driver’s license or passport.

Note: If you intend to have a co-signer or roommates, each will also be required to complete their own Rental Application.

Background Check and Application Fee: 

When applying to rent, you will be required to complete a background check including both a criminal and credit check. 

Proof of Employment/Income: 

An important part of the rental application process is providing proof of employment or income. This may be provided in the form of copies of your tax returns or recent pay stubs. Depending on your job, you may also provide recent bank statements or copies of client contracts.

Co-Signer/Guarantor: 

A co-signer is a person with good credit who acts as a willing guarantor. If you have a poor credit score or insufficient credit history, they take the legal responsibility of paying your rent if you are unable to. Co-signers may step if you are a first-time renter who cannot provide rental history, or your monthly income is less than three times the rent. Your co-signer is required to complete a full rental application to ensure they can cover the rent in the event your account goes into arrears.

Once you have been approved to rent, you will complete a Residential Tenancy Agreement. The agreement summarizes the suite you are renting, the rental term and the rental rate. It also includes information on what services and utilities are included in your rent, and other rules and regulations pertaining to your suite.

Set Up Utilities:  Hydro and water are not included in your monthly rent. You are responsible for contacting the utility provider for the property you are moving into to setup your account and payment method for utilities used within your suite. Proof of utility account activation must be provided prior to occupancy.

Obtain Tenant Insurance and Liability: Residents are required to maintain tenant insurance that covers all their personal items (furniture, clothing, vehicles, chattels, etc.), as well as liability coverage. Each property has a different amount that is required for liability coverage. It is also recommended that you have relocation coverage in case you need to temporarily relocate. Proof of tenant insurance must be provided prior to occupancy.

RioCan Living residences are designed with timeless finishes meant to act as a canvas for your personal style. We intentionally select window coverings and wall paint in neutral palettes to compliment any type of décor. Wall paint and coverings must remain as they are upon move-in, but you are able to hang artwork or electronics as desired if the installation is completed by a member of our team.

Electrical, plumbing and major structural modifications are not permitted, as per your lease and in accordance with the Residential Tenancies Act (RTA).

Residents are responsible for maintaining their suite in the condition they moved into, which is a clean and pest free environment. RioCan Living has a comprehensive preventative maintenance program in place at each of its properties. Our maintenance teams conduct routine monthly, quarterly and annual inspections and maintenance of various equipment throughout the property. Property Management will arrange for semi-annual filter changes of the in-suite HVAC units, annual fire and life safety inspections of speakers, smoke detectors and fire alarms. Residents are responsible for the repair of undue damage to the suite or building.

If you require assistance with any aspect of your suite, please contact your Property Manager during office hours, submit a maintenance request via our Resident Mobile App or your building’s afterhours emergency contact number.

Please visit your Property Management office along with government-issued ID that reflects your address. A new key will be provided for a fee.

When you move into your suite, you will complete a move-in inspection with one of our team members. Together, you will inspect the suite to ensure that everything is up to your standards, and we will familiarize you with the various features of your brand-new home. If there are any maintenance items that need to be completed after the inspection is done, our maintenance team will complete them as soon as possible.

Most RioCan Living buildings are pet friendly. However, pets must be domesticated breeds only (dogs, cats). Pets must be always on leash in the common areas. Please refer to the addendum of your lease agreement for all rules pertaining to your pet.

A lease agreement (Residential Tenancy Agreement) is a legal and binding agreement, and all residents are responsible for the term of their tenancy. However, we understand that there are situations that may arise that will require you to leave your suite early. Requests for early termination are reviewed on a case-by-case basis. Should this occur, please contact your Property Manager for instructions on how to terminate your lease early. Please note there is a fee to terminate your lease early. 

As per Section 11 of the Ontario Lease, tenant insurance is required. RioCan Living requires all tenants to carry a minimum of $1,000,000 Property Loss and Personal Liability Insurance Coverage, and RioCan Living must be listed as “additionally insured” on the policy. The amount of protection for your personal property is up to you to decide based on the value of the items you wish to protect and provides you with peace of mind that in the event of an accident, injury, burglary or unforeseen incident, your personal property will be protected.

Yes, RioCan Living properties are setup for cable and internet with all providers. Residents also enjoy exclusive deals at our properties upon move-in.

Yes, all RioCan Living properties offer bike storage for residents to use. Bike storage is complimentary.

Yes, one of the benefits of RioCan Living is the ability to relocate from one suite to another within the property or across our portfolio should your situation change. To discuss your options for suite transfers, please speak with the onsite Property Management team.

As per your lease, rent is due on the first day of every month. If you do not pay your rent on the first day of the month, you may receive a legal notice that may result in eviction proceedings for non-payment of rent. Please note we offer several convenient payment methods to assist in you paying your rent on time.

You can pay your rent in a variety of ways including online through the resident portal, pre-authorized payment, money order, certified cheque, or debit/credit card (some fees apply for credit cards).

The amount of this deposit is equivalent to one month’s rent of the suite you are applying for. The rent deposit is applied to the last month’s rent period for your tenancy.

No, as your last month’s rent (LMR) deposit will be applied to the rental amount owed on the last month of your tenancy at a RioCan Living property. At the end of your lease term, should you wish to vacate the property, you are legally required to provide 60 days’ notice.

For example, if your lease term ends on December 31, and you wish to vacate the suite as of that date, you are required to give our property management office your Notice to Vacate no later than November 1 of the same year. Your last month’s rent deposit will be applied to the rent owed for December.